Privacy Policy

Everest Commercial Property & Business Brokers (Everest, we, us or our) respects your privacy. This policy explains how we manage personal information when you visit our website, contact us or use our business broking, commercial property, appraisal or related services.

We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us. This policy does not limit any rights you have under Australian law.

The information we collect depends on how you deal with us. It may include:

• your name, postal address, email address and telephone number
• your enquiry, communication history and marketing preferences
• details about a business or commercial property you own, operate, wish to sell, lease, buy or enquire about
• financial, ownership, operational and transaction information supplied during an appraisal, sale or purchase process
• information relevant to your capacity or authority to participate in a transaction
• identity or verification information where reasonably required for a transaction or by law
• technical information about use of our website, such as IP address, browser and device information, pages viewed and referring website
• other information you choose to provide to us.

Some information provided in a business sale may be commercially sensitive or relate to other people. Please only give us information you are authorised to provide.

We usually collect personal information directly from you when you submit a website form, speak with us by telephone, email or in person, inspect a business or property, sign an agreement, or otherwise deal with us.

We may also receive information from your authorised representatives, referrers, business partners, public records, professional advisers, listing portals, advertising platforms or other parties involved in a proposed transaction. If you do not provide information we reasonably need, we may be unable to respond fully or provide the requested service.

We may collect, hold, use and disclose personal information to:

• respond to enquiries and communicate with you
• provide business broking, commercial property, appraisal and related services
• introduce and assess prospective buyers, sellers, landlords, tenants and opportunities
• prepare appraisals, agency documents, advertisements and transaction materials
• conduct due diligence and help progress a proposed transaction
• manage our client relationships, records, administration and accounts
• operate, secure and improve our website and services
• send relevant service or marketing communications where permitted
• prevent fraud, manage risk, resolve disputes and meet legal or regulatory obligations.

We may use information for another purpose where you have consented, where you would reasonably expect that use, or where the law permits or requires it.

Business and commercial property transactions often involve confidential financial, operational and ownership information. We take reasonable steps to restrict access to that information and may require prospective recipients to accept confidentiality obligations before receiving detailed material.

We disclose confidential transaction information only as reasonably necessary to provide our services, progress a transaction, comply with your instructions or meet a legal obligation. The terms of any agency agreement or confidentiality agreement also apply.

Depending on the service and your instructions, recipients may include:

• prospective buyers, sellers, landlords, tenants and their authorised representatives
• lawyers, accountants, valuers, financiers and other professional advisers involved in a transaction
• listing portals, advertising providers and other channels used to market a business or property
• our technology, website, customer-management, analytics, email, document and data-storage providers
• contractors and service providers who assist our operations
• government agencies, regulators, courts or law-enforcement bodies where required or authorised by law.

We do not sell personal information as a standalone product. We may disclose information as part of a sale, restructure or transfer of our business, subject to applicable law and appropriate confidentiality arrangements.

Some service providers we use may store or process information outside Australia, including in the United States, or make it accessible to personnel in other countries. The locations can change as providers change their infrastructure. Where required, we take reasonable steps to ensure overseas handling is consistent with applicable Australian privacy requirements.

Our website uses cookies and similar technology, including analytics services, to understand website traffic, page use and interactions such as enquiries or contact-link selections. These services may collect technical information such as your IP address, browser, device, approximate location and pages visited.

You can restrict or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work. You can also use the privacy and opt-out controls offered by your browser or analytics provider.

Where permitted, we may use your contact details to send information about listings, market updates or our services that may interest you. You can opt out at any time by using an unsubscribe option in the message or contacting us. We will not charge you for opting out.

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include access controls, secure systems and limiting access to people who need the information for their work. No internet transmission or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably needed for the purposes described in this policy and to meet legal, accounting, insurance and record-keeping obligations. When information is no longer required, we take reasonable steps to destroy it or remove identifying details, unless the law requires it to be retained.

If a data breach occurs, we will assess and respond to it and, where required, notify affected individuals and the Office of the Australian Information Commissioner under the Notifiable Data Breaches scheme.

You may ask us for access to personal information we hold about you or request a correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before responding.

In some circumstances the law allows us to refuse access or correction. If that occurs, we will generally explain the reason and available complaint options. We do not charge for making a request, although a reasonable charge may apply to providing access where the law permits.

If you have a privacy concern or complaint, please contact us in writing and include enough detail for us to investigate. We will acknowledge and assess the matter and aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through oaic.gov.au or on 1300 363 992.

We may update this policy when our practices, services or legal obligations change. The current version will be published on this page with its effective date.